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Terms & Conditions

  • The standard industry practice of double drive time is applicable.

  • Additional charges may apply for moving pianos; please contact us for more information.

  • The size of our moving trucks is 26 ft.

  • Upon request, we can provide a Certificate of Insurance (COI) which takes approximately 2 business days to process.

  • All payments made are non-refundable.

  • If no parking space is reserved for the moving truck, the customer will be responsible for any parking tickets incurred.

  • In the event of a mechanical breakdown during the move, the company is not liable but will make efforts to compensate for lost time at a mutually agreed date and time.

  • Delays or trip terminations caused by weather conditions or unsafe roads (such as heavy rain, accidents, road construction, or circumstances beyond the company's control) are not the company's responsibility.

  • Loss and damage coverage is valued at $0.60 per pound and only applies to declared items. It is advised to keep valuables with you or in your personal vehicle at all times.

  • The company is not responsible for damage to improperly packaged items caused by the customer's packing.

  • There is a minimum charge for hours of service, and overtime is charged in increments of 15 minutes.

  • The company is not responsible for personal injuries to individuals or pets who interfere or obstruct the moving process during the duration of the contract.

  • Loading vehicles beyond their registered weight capacity is not permitted, and the truck cannot exceed the speed limit, typically 55 mph in California.

  • Accepted methods of payment include cash, credit cards, and cashier's checks. Personal checks are not accepted.

  • For non-present customers or businesses, a credit card on file or prepayment is required.

  • Afternoon appointments may experience delays and can start anywhere between 3 PM and 5 PM. Customers will be notified of any scheduling changes, and the company will make its best effort to arrive on time.

  • We reserve the right to refuse service to anyone.

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